Download the JUMP app and learn more about the system from JUMP’s website at https://jumpbikes.com/cities/providence/.
In 2017, after a competitive bidding process, the City of Providence awarded a five-year contract to JUMP (then Social Bicycles) to operate bike share in the city. Throughout March and April 2018, community members voted on bike share hub locations. In July 2018, Lifespan and Tufts Health Plan were announced as system sponsors. JUMP Bike Share arrived in Providence in September 2018. To see an interactive map of bike share hub locations you can do so here. In April 2019, JUMP expanded its service area to cover all of Providence, and increased the size of its fleet from 400 to 1100 bikes.
JUMP offers a “pay as you ride” rate ($0.30 per minute (plus sales tax)). We are also proud to partner with JUMP, Lifespan, and Tufts Health Plan to offer Boost, a reduced rate plan to eligible participants. For $5 eligible participants will receive one hour of free ride time per day for the entire year. The Boost plan is available to:
- Rhode Island Public Transit Authority Reduced Fare Bus Pass holders,
- SNAP and WIC participants,
- Providence Housing Authority residents,
- households verified for Free or Reduced Price School Lunch, and
- RI Works participants.
Email documentation of your eligibility to to sign up. You can learn more about JUMP’s Boost Plan here: https://jumpbikes.com/cities/providence/boost-plan/.
No credit card? No problem! You can purchase an Uber Cash card at participating retailers, then add that value to your account in the Uber app. Learn more about this option here: https://help.jumpbikes.com/hc/en-us/articles/360025617111-How-do-I-use-Uber-Cash-for-bikes-and-scooters-.
If you don’t have a working smartphone, you can use JUMP by calling JUMP customer service (833-300 6106) while you’re next to a bike, and they can unlock the bike for you.
Where can you park a JUMP bike?
- At a hub
- To a publicly accessible bike rack
- To a street sign
- To a parking meter
Always leave JUMP bikes locked to something when not in use. When you’re not returning your bike to a hub, make sure that you are parking the bike parallel to the sidewalk so pedestrians have plenty of space to get by. Do not lock bikes to trees, benches, or park signs and do not obstruct driveways, crosswalk ramps, or the through-path of the sidewalk with your parked bike. While it is fine to ride JUMP bikes outside of the service area, ride them back into the service area before you’re done because leaving a bike outside the service area will result in a $25 fee.
If there’s a problem with a bike or you see a bike left in an inappropriate location, please contact JUMP directly at or (833) 300-6106. Provide them with the identification number of the bike pictured on its rear fender, and if possible send them a photograph of the issue. This is also the best place to contact if you have any account issues.
If you are a developer interested in the live feed of JUMP availability, it is available in the General Bikeshare Feed Specification here.
Do you have more questions about bike share? Let us know! Email and we’re happy to answer them.