Our major projects and core functions
The City of Providence is committed to delivering quality service and continues to seek out ways to continually improve service delivery.
- Offer professional development through Lean process improvement training.
- We want Providence to deliver services in the best and most efficient way possible. To do this, we’ve developed a Lean Process improvement training program that empowers our employees to tackle operational challenges to deliver impressive results. Lean combines communication strategies, performance measurement, and process improvement to create small changes that have big, lasting impacts.
- Lean cohorts document their projects using a form called an A3.
- This is the latest version of our Black Belt Lean training presentation: Black Belt 7.6.17
- Performance Stock Taking across departments
- Stock Take: These are workshops in which departments present on their performance in a candid, but productive way. It is a data-driven presentation that creates a space for collaboration between different departments.
- This is the format presenters follow in creating a stock take presentation: Stock Take Presenter Template 092517
- Helping departments develop 1-year plans that include metrics that can be tracked in line with their overall departmental goals
- Creating systems to evaluate our customer service
- Improving the quality of our data collection practices
- Facilitating repurposing for results
- Proposing changes to programs, practices or allocation of resources based on data collected. Pushing for results-driven decision making. Using data to identify programs or policy that have the greatest impact.
- Helping with the proposition and maintenance of the City’s Open Data Portal
- Developing and maintaining processes for online permitting and licensing
- Budgeting for outcomes
- BFO is a fiscal best practice used throughout the country a vehicle for the City to set priorities based on citizen input, allocate revenues to these priority areas, and award departments funding based on “offers” (or proposals) focusing on results while establishing mechanisms to measure and evaluate metrics based on performance and effectiveness.
- Working with programs that already house City data and get those programs to communicate, allowing for data integration.
- Capacity building and training employees in new technology systems.