Power outages happen unexpectedly and can happen for many reasons, include severe weather and infrastructure failure. Outages can disrupt water, communications, and transportation and can close businesses such as banks, ATMs, gas stations, and grocery stores.
Preparing for a Power Outage
- Sign up for Rhode Island’s Special Needs Emergency Registry if you need power for medical equipment
- Sign up for CodeRED
- Have a battery-powered AM/FM radio
- Have a flashlight with extra batteries
- Charge electrical devices, including an external cell phone battery
- Preserve cell phone battery life
- Make an emergency kit for your home
Reporting a Power Outage
- All power outages should be reported to National Grid by dialing 1-800-465-1212 or by visiting this link.
- To check the status of an outage or confirm if it has already been reported, a constituent can view the power outage map. The map is updated every 15 minutes and includes location-based information about the status of an outage including crew assignments and recovery estimates.
- If there is an extended period of power outages, please stay up to date with 311 and the city website for information.
Downed Power Lines
- Downed lines should be reported to National Grid by following the information in this link and by calling 1-800-465-1212.
- If the issue also involves a city service component (for example, a city tree has fallen and downed power lines), the constituent should report the tree component of the issue by dialing 311.
- Double reporting helps guarantee storm recovery efficiency and the safety of all crews involved.