Q. Who do I contact for my specific parking or curbside management issue?
Contact the Department of Public Works (401-680-7500) for:
- Questions about Overnight Parking Permits
- Loading zones
- Passenger pick up/drop off zones
- Spin E-scooters and E-bikes issues
- Request a handicap space
- Request parking sign repair or replacement
- Questions about a Temporary Parking Permit or Emergency No Parking Tow Zone permit
- Questions about street closures
- Request for permanent No Parking signs
- Valet license
- Outdoor dining license
- Outdoor dining license
- Questions about parking tickets
- Contesting a parking violation
- You get incorrectly charged for your parking payment. You can contest the charges that are incorrect there. The City cannot redact charges, so you must go through your bank.
Q. How do I pay for metered parking?
You can pay for metered parking with coins, credit card, or using the Passport phone app.
The Passport app is the quickest and easiest way, and also allows you to extend your session without going back to the space to feed the meter.
You can download the Passport app here: https://www.passportparking.com/
Q. Why is there a 2-hour minimum for credit card payments?
When you pay with a credit card, a transaction fee is charged to the City. In order to reduce the amount of fees and free up more funds for city services, we require a 2-hour minimum payment from credit cards.
However, if you download the Passport parking phone app, you can avoid this 2-hour minimum. Just select the “pre-funded wallet” option. You can then add $10 to a pre-funded account. That account can be used to pay for parking for less than 2-hours at a time if desired.
Q. Where do I send a request to add parking meters to a street?
You can reach out to the Curbside Administrator, Liza Farr. Generally, we will study the parking in the area and see if it is being used at very high rates. If more than 85% of spaces are occupied during peak times, that means we could move forward with adding meters to the street. We would also want to work with you to talk to the other businesses and residents on that street before making a final decision.
Q. What are the benefits of metered parking?
Metered parking of course is an important way for the City to generate revenue that can be used to provide important city services. However, that is not the only reason we charge for parking in some places.
79% of people paying for parking in Providence are coming from outside the City limits. Though we love our visitors, they use our roads and services but don’t contribute to city taxes. Metered parking is one way to gain back some payment from them to cover their use of those city amenities.
Additionally, having paid parking can reduce how long people stay in a parking space, thus freeing up the space more frequently for new customers. This means making the spaces paid can actually make it easier and more reliable to find parking in an area. It also reduces how much cars have to circle to find a spot, which subsequently reduces traffic congestion. In an additional bonus, parking pricing can prompt some people who are able to, to bike, walk, bus, or ride-hail to a destination rather than drive their personal vehicle. This reduces air pollution and carbon emissions, as well as traffic congestion. This also means that more customers can patronize the businesses in the area.
Not all places should have metered parking. The general rule of thumb is that meters could be considered on streets where over 85% of the spaces are full at peak times. If that is the case, the surrounding businesses and residents could be consulted to see if metered parking could be appropriate to help manage demand, improve business vitality, reduce traffic congestion and pollution, and generate revenue for city services.