City of Providence File an ADA Grievance

You can file an Americans with Disabilities Act complaint if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 60 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

Within 30 days of getting your complaint, the ADA Coordinator will contact you to talk about your grievance. We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute. [Read the full grievance policy here] [hyperlink policy]

You have a couple of options on how to submit your complaint:

Online

Step 1: SUBMIT YOUR GRIEVANCE ONLINE
- You can file a complaint through this link. In the form you will be asked for the following information:
  - Your name and contact information
  - The department and program or service you were interacting with
  - The date and location of the incident
  - What happened that you think was discriminatory
  - PVD 311
Step 2: DISCUSS YOUR CASE WITH THE CITY
- Within 15 days of getting your complaint, the ADA Coordinator will contact you to talk about your grievance.
- We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

Via mail:

Step 1: FILL OUT YOUR GRIEVANCE FORM
- You can print out complete this grievance form before you visit City Hall. Grievance forms in Spanish are available.
Step 2: MAIL YOUR GRIEVANCE TO THE CITY
- You can send your grievance to:
  City of Providence, Solicitor’s Office
  ATTN: ADA Coordinator
  444 Westminster Street, Suite 220
  Providence, RI 02903

In-Person:

Step 1: FILL OUT YOUR GRIEVANCE FORM
- You can print out complete this grievance form before you visit City Hall.

Step 2: SET UP AN APPOINTMENT

You can set up an appointment with the Leonela Felix, Esq., Ethics Education & ADA Coordinator at 401-680-5674 (TTY/TDD Relay: 711) or emailing LFelix@providenceri.gov.

Please note, due to the Covid-19 pandemic the City of Providence employees are occasionally working remotely. If your call goes unanswered, please leave a detailed message and the ADA Coordinator will get back to you within 72 hours.

Phone or tape recording:

STEP 1: CONTACT THE CITY
- You can file a complaint through a personal interview or tape recording as long as you let us know. Contact us for more information:
  Leonela Felix, Esq., Ethics Education & ADA Coordinator
  City of Providence, Solicitor’s Office
  444 Westminster Street, Suite 220
  Providence, RI 02903
  
  401-680-5674

APPEALING A DECISION

If you don’t agree with the City’s decision, you have 15 days after you get it to appeal to the City Solicitor, Jeffrey Dana, Esq. at jdana@providenceri.gov. Call 401-680-5674 (TTY: 711) for more information.