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File an ADA Grievance

You can file an Americans with Disabilities Act complaint if you think the City has discriminated against you because of your disability or has not provided access to meetings, services, programs, or activities according to the Americans with Disabilities Act requirements.

You must file your complaint within 60 days of the incident. We need to know your name, address, and phone number. You will also need to give us the location, date, and a description of the alleged discrimination.

Within 30 days of getting your complaint, the ADA Coordinator will contact you to talk about your grievance. We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute. [Read the full grievance policy here] [hyperlink policy]

You have a couple of options on how to submit your complaint:

 

Online

  • Step 1: SUBMIT YOUR GRIEVANCE ONLINE
    • You can file a complaint through this link. In the form you will be asked for the following information:

      • Your name and contact information
      • The department and program or service you were interacting with
      • The date and location of the incident
      • What happened that you think was discriminatory
      • PVD 311
  • Step 2: DISCUSS YOUR CASE WITH THE CITY
    • Within 15 days of getting your complaint, the ADA Coordinator will contact you to talk about your grievance.
    • We’ll investigate your case and give you our decision in writing, or in whatever format works best for you. We will let you know the City’s opinion, and also offer ways to resolve the dispute.

 

Via mail:

  • Step 1: FILL OUT YOUR GRIEVANCE FORM
  • Step 2: MAIL YOUR GRIEVANCE TO THE CITY
    • You can send your grievance to:
      City of Providence, Solicitor’s Office
      ATTN: ADA Coordinator
      444 Westminster Street, Suite 220
      Providence, RI 02903

 

In-Person:

 

Phone or tape recording:

 

APPEALING A DECISION

If you don’t agree with the City’s decision, you have 15 days after you get it to appeal to the City Solicitor, Jeffrey Dana, Esq. at . Call 401-680-5674 (TTY: 711) for more information.