Creating a safe, well-connected community with a variety of affordable transportation options is an important part of our vision for Providence. Our Shared Micromobility Program builds toward that vision and currently includes both electric scooters and electric bicycles. The program enhances existing transportation options by providing an easy, low-cost solution that connects riders to the first and last miles of their commute.
Cities throughout the world have programs where people can rent electric scooters (e-scooters) and bikes for short durations. In Providence all riders are required to have a valid driver’s license.
How did we get here?
The program in Providence started in Fall 2018 with scooters and bikes managed separately. Now, the Shared Micromobility Program includes both e-scooters and bike share. Spin is the City’s current permitted provider and is offering both scooters and bikes.
Permitted operators are responsible for meeting requirements specific to safety, distribution, maintenance, operations, parking, and data sharing as outlined in DPW regulations.
How do the e-scooters and bikes work?
- Download the Spin app from the Apple App Store or Google Play.
- Use the company’s app to find and unlock a bike or scooter near you.
- Park and relock your bike or scooter when you finish your ride.
What if I don’t have a smartphone or credit/debit card?
Spin provides options for riders without a smartphone, credit card or both. You will need a mobile phone with the ability to text. For further instructions or to ask questions please contact Spin Support by phone at 1-888-262-5189, email at or by visiting https://www.spin.app/spin-access.
Does Spin offer discounted rates?
Spin Access offers a variety of cheaper ride rates to users with limited incomes. If you don’t have access to the internet, please call 1-888-262-5189.
Where can I ride?
E-scooters and bikes may be operated on sidewalks or in the roadway. If on a sidewalk or on a blocked-off street, go slow and yield to pedestrians. If you ride on the roadway or in a bike lane, follow the rules of the road (e.g. stop at traffic lights, don’t operate under the influence) and ride no more than two (2) abreast. Riders must obey traffic laws and are encouraged to wear helmets. These regulations are subject to change.
Where can I park my bike or scooter when I finish my ride?
When you finish your ride, make sure you park your bike or scooter in a location that does not impede a pedestrian walkway. Bikes must be locked to something, while scooters just need to be upright. Places you can lock your bike include:
- At a hub
- To a publicly accessible bike rack
- To a street sign
- To a parking meter
Scooters should be parked upright near the curb of sidewalks, making sure to leave at least a 4-foot path for pedestrians to get by.
When parking your bike or scooter, do NOT block:
- curb ramps
- fire hydrants
- building entrances
- bus stops
- benches, parking meters, and other street furnishings
- shared use paths (e.g. the Woonasquatucket Greenway)
When can I reserve a bike or scooter?
Devices are available for rent between 5:00 am and 10:00 pm, so take that into account when making your plans!
Are there age restrictions on who can reserve a scooter or bike?
Yes. Spin requires riders to be 18+.
How do I provide input on the Shared Micromobility Program?
How do I contact Spin to share feedback or report an issue?
All scooters and bikes in the City are required to have 24/7 customer service contact information displayed directly on the device. Also, please note that per City permit requirements, any scooter or bike reported for being parked incorrectly is required to be promptly re-parked in a correct manner or removed by the operator within two hours of receiving notice.
You can also utilize 311 to share your feedback or issue with the Mayor’s Center for City Services.