January 5, 2024
Mayor Brett P. Smiley today announced the launch of the 2024 Community Satisfaction Survey, which asks Providence residents, business owners, and community members to gauge their satisfaction with city services. As part of Mayor Smiley’s commitment to ensuring City Hall meets the needs of the community, the survey was first launched last year and helped to inform key Administration investments.
“We can build a better, stronger Providence by making City Hall a center of high-quality services, innovative solutions and easily accessible resources,” said Mayor Brett Smiley. “This survey has helped us better understand what services are the most used and focus in on the areas that need improvement. I look forward to engaging residents in this process and getting valuable insights on how we should shape our biggest investments this year.”
The Community Satisfaction survey is made up of two parts: a resident-focused public opinion poll that will be conducted by phone to a statistically representative sample of Providence residents and a digital survey open to all Providence businesses that is available in English, Spanish, Portuguese, French, Chinese, Khmer, and Arabic to encourage accessibility and participation. Both surveys engage participants on quality of infrastructure, public safety, supports for Providence youth, and other key issues in Providence. Business owners are encouraged to participate at providenceri.gov/survey.
“As city leaders, we need to hear directly from residents and business owners to prioritize what needs fixing and how we can grow our city services,” said Council President Rachel Miller (Ward 13). “I encourage anyone who receives a phone call in the public opinion poll to share your honest opinions. If you operate a business, please participate in the digital survey so we can help improve your experiences with city hall.”
Mayor Smiley understands the value of engaging residents in investments that will improve their quality of life. Last year’s Community Satisfaction Survey helped the Administration prioritize overhauling sidewalk repairs, hiring a new Providence Police Academy, investing in housing and youth out-of-school opportunities, and enforcing Providence’s noise ordinance through the city’s budget, federal funds, and capital improvement plans.
The survey will begin today, January 5 and run through February 2.