The Mayor’s Center for City Services (MCCS) is committed to delivering accessible, responsive, and equitable constituent services. As the City’s front door for resident concerns and service requests, MCCS works to ensure City services are accountable, transparent, efficient, and customer-focused.
Whether you contact us by dialing 3-1-1, submitting a request through the PVD311 portal, emailing our office, or visiting City Hall, our team is here to connect you with City services and provide respectful, responsive, and informative assistance.
PVD311 is available 24/7 online at 311.providenceri.gov, and Constituent Representatives are available by phone Monday through Friday from 8:30 a.m. to 4:30 p.m. to assist residents, businesses, and visitors.
We Can Help:
- Process requests, inquiries, ideas, & complaints
- Refer requests to appropriate city departments and external agencies
- Act as a constituent advocate while monitoring your request, creating accountability, and providing you with useful and transparent information
